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FAQs
Yes. We deliver across the UAE, Saudi Arabia, Qatar, Kuwait, Oman, and Bahrain. Orders within the UAE are fulfilled with express shipping, while GCC deliveries typically take 5-12 business days.
Since most of our bags are handmade and made on order, your orders will take 5-12 days to reach your doorstep.
Once your order is shipped, you will receive an email with an online tracking number. You can track your package on the carrier's website.
We use Fedx, DHL, UPS and many other reliable partners
No. All prices displayed on our website are inclusive of VAT and customs fees. You will not be asked to pay anything extra at delivery.
We accept all major credit and debit cards
Our packaging is designed to protect each piece, but if your order arrives damaged, please contact us immediately via WhatsApp or email. We will arrange a replacement or refund at no extra cost.
Absolutely. Every product is crafted with the finest materials and undergoes strict quality checks to ensure authenticity, durability, and luxury craftsmanship.
Our customer care team is available 7 days a week via:
- WhatsApp : +971 563306397
- Email: hello@pinedrew.com
- Phone support: +971 563306397
Since all the products are made on order, unfortunately, we do not accept returns/refunds